Frequently Asked Questions

1. How do I contact you regarding my order?

Whatever happens to your order, you can contact us freely via Emails sent to service@akiconshop.com. It will be highly appreciated if you can provide us with any order information, so we to check the order details, such as the order number, receiver's name, and tracking number.

2. When will my order be shipped out?

Once we receive your order, we will process it on the same day and send out the item on the second day from Monday to Friday. Saturday's orders will be sent out together with Sunday's orders.

3. What shipping methods do you offer?

We use UPS ground, UPS sure post, USPS, and trucks to ship your order according to the size and quantity of the items you ordered.

4. What is the estimated delivery time?

Generally, your order will arrive in 3-7 business days. But the distance between your location and our ware-house, and the carrier's efficiency will impact the transit time. If you want to know more information, don't hesitate to get in touch with our customer service. We will settle your problem as soon as possible.

5. How do I cancel my order?
Please send the cancellation request to service@akiconshop.com on the same day you place the order. We will cancel it for you freely. If we have shipped out the order, you must pay the recall cost to stop the delivery if you still want to cancel the order.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right place. Meanwhile, please send us your contactable phone number, so we can claim against the carrier to search for the package. Generally, we will get the search result one week later.

7. What if I received a damaged order?
Please send the photos of the damaged item to service@akiconshop.com with any valid order information. Our customer service will respond to you within 24 hours and help you solve problems.

8. When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the goods are back in our ware-house, please send a request for a refund to service@akiconshop.com, and we will issue you the refund in two business days.

9. What is the warranty on my item?

All of our items come with a 3-5 years warranty from when you purchased the items. We will cover any cost that occurred due to item quality issues.

10. How do I return the item?

If the item has any quality issues, you can contact us to return the item for a full refund. If you do not want to keep the item without any quality problems, you have to pay for the shipping cost to return it for a refund. The shipping cost is for sending the item out and sending it back.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge as long as we have the parts available. If your order has been over warranty, you can order the parts in the local hardware store or anywhere else.

12. What if I can’t pay by credit card?

You may use another credit card to make the payment if you get no luck paying with your original credit card. You can also use Paypal to place an order if your credit card is not working.

13. Will an invoice be included in my package?

There will be no invoice in your package. If you want to get an invoice, don't hesitate to get in touch with our customer service for a screenshot of your order details.

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